Client Experience Representative – Downtown Toronto, ON
Foundation Physiotherapy & WellnessApply Now
Foundation Physiotherapy and Wellness – Downtown Toronto, ON
Full-Time | In-Clinic Position
Foundation Physiotherapy and Wellness has a job opening for a full-time Client Experience Representative in Downtown Toronto, ON! Join our modern, client-focused health care team. This is an ideal opportunity for a service-oriented professional who thrives in a fast-paced clinic environment and wants to build administrative, leadership, and managerial skills within the health and wellness industry.
As a Client Experience Representative, you will be the first point of contact for our clients, ensuring every interaction reflects the high standards of care our clinics are known for. You will play a key role in client relations, billing support, reporting, and team coordination—while contributing to a positive and energetic clinic culture.
Compensation: $18 – $20/hour
Benefits:
- In-house wellness privileges and exclusive staff discounts on physiotherapy, massage therapy, and chiropractic services
- Annual Health Spending Account
- Extended health benefits including prescription drug and dental coverage
- Supportive and positive team culture
- Opportunities for professional growth within a modern healthcare organization
If you are passionate about delivering outstanding client service and want to grow within the health and wellness industry, we encourage you to apply today.
Full Job Description and Application is below for this Client Experience Representative job in downtown Toronto, ON.
Education: high school
Qualifications:
- Previous customer service experience in gym/fitness, retail, hospitality, or similar environments
- Experience with billing, invoicing, collections, or financial reconciliation is considered an asset
- Strong written and email communication skills
- Flexible availability for morning shifts (starting at 7:50 AM), evening shifts (until 8:10 PM), and Saturdays
Skills:
- Leadership and team coordination abilities
- Strong multitasking and organizational skills
- Detail-oriented with strong process management skills
- Ability to meet deadlines and manage multiple priorities
- Professional and engaging communication skills (phone and in-person)
- Energetic, creative, and proactive mindset
Responsibilities:
- Deliver exceptional in-person and telephone client service
- Manage bookings, inquiries, payments, and front desk operations
- Process billing, invoicing, collections, and payment reconciliation
- Maintain and manage accounts receivable
- Prepare and submit weekly clinic performance reports
- Provide direct administrative and billing support to the Clinic Director
- Lead, train, and oversee the client experience team
- Promote and educate clients on physiotherapy, massage therapy, chiropractic services, and wellness products
- Assist with onsite marketing initiatives and company promotions
- Complete additional administrative duties as assigned