In an effort to provide timely and efficient client care, we are no longer able to bill your extended health benefits directly. We understand this has been a helpful service in the past, but with a growing clientele, limited human resources and complexities with insurance companies, we have had an increasing amount of unpaid services, that affect the clinic and your treating practitioner.
Our mission is to deliver a memorable and quality healthcare experience. In order to meet this mission and to keep our service costs competitive, we have decided to change our direct billing policies.
- Direct billing will no longer be provided for RMT, Bracing, or Orthotics services.
- Direct billing for physiotherapy will ONLY occur as an exception, with approval from a manager or director
- Direct billing for physiotherapy will ONLY occur if credit card authorization is provided. Any unpaid services within 30 days will be billed via credit card.
In the above situation, direct billing will ONLY occur if a credit card number is left as a security. The credit card will only be charged if the insurance company rejects the billing in any form. You will be notified immediately via email regarding the reason for the rejection and the amount that was charged.
This is to ensure that Foundation Physiotherapy and Wellness will be rightfully compensated for the provision of the service. The client experience team at Foundation Physiotherapy and Wellness will be happy to provide contact information for your insurance company, but it is expected that clients are to understand and keep track of their plan allowances. We will not be responsible if you exceed your allowance. Your therapist will be happy to discuss appropriate treatment planning, as well as alternative options if staying within your allowance is a priority.